Sea Waves Candle

We strive to ensure that every candle purchase brings joy and satisfaction to our valued customers. However, if for any reason you are not completely satisfied with your purchase, we offer a hassle-free refund policy to ensure your peace of mind.

Eligibility:

• To be eligible for a refund, candles must be returned within 10 days from the date of purchase.
• Candles must be unused, unopened, and in their original packaging to qualify for a refund.
• Proof of purchase, such as a receipt or order confirmation, is required for all refund requests.

Refund Process:

• To initiate a refund request, please contact our customer service team at Kegatlinstar@yahoo.com within the specified return period.
• Our customer service representatives will guide you through the return process and provide you with a return authorization number (RMA) if applicable.
• Once we receive the returned candles and verify their eligibility for a refund, we will process your refund promptly.
• Refunds will be issued in the original form of payment used for the purchase.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping method to ensure the safe return of the candles.

Exceptions:

• Customized or personalized candles are not eligible for refunds unless they are defective or damaged upon arrival.
• Clearance or sale items may not be eligible for refunds unless they are defective or damaged.

Damaged or Defective Items:

• If your candles arrive damaged or defective, please contact us immediately to arrange for a replacement or refund.
• We may require photo evidence of the damage or defect to facilitate the resolution process.

Contact Us:

• If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer service team at Kegatlinstar@yahoo.com.

We value your satisfaction and are committed to providing exceptional customer service. Thank you for choosing Star Life Travel & Events Wanderlust Wicks for your candle needs.

 

Order Processing:

All orders are typically processed and shipped within [number of business days] business days of receiving payment.

Orders placed after [cut-off time] will be processed on the next business day.

Shipping Methods:

We offer several shipping options, including standard, expedited, and express shipping.

Shipping rates and delivery times vary depending on the selected shipping method and destination.

Delivery Times:

Estimated delivery times are provided at checkout and are based on the shipping method selected and the delivery address.

Please note that delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.

Tracking Information:

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

You can track the status of your shipment using the provided tracking number through our website or the carrier's website.

Shipping Restrictions:

We currently only ship within [list of countries or regions].

Certain items may be subject to shipping restrictions based on their size, weight, or destination.

Shipping Costs:

Shipping costs are calculated based on the weight of the package, the selected shipping method, and the delivery address.

Shipping costs will be displayed at checkout before completing your purchase.

Shipping Address:

Please ensure that the shipping address provided is accurate and complete to avoid delays or mis delivery.

We are not responsible for lost or misdelivered packages due to incorrect shipping addresses provided by the customer.

International Shipping:

International orders may be subject to customs duties, taxes, and fees imposed by the destination country.

Customers are responsible for any additional charges related to customs clearance.

Contact Us:

If you have any questions or concerns regarding our shipping policy, please contact our customer service team at kegatlinstar@yahoo.com

Thank you for choosing Star Life Travel & Events Wanderlust Wicks for your shipping needs. We are committed to providing a seamless and reliable shipping experience for all our customers.